It's on us

Robert Kagan’s gut-wrenching essay in the Washington Post on Sunday about the crisis in American democracy (see below) reminded me of this 2018 piece by Zeynep Tufekci in the MIT Technology Review, How social media Took us from Tahir Square to Donald Trump.

At the end, Tufekci argues that while corporate social media and Russian election interference were a horrible influence on democratic processes, Russian trolls didn’t get us to where we are by themselves.

But we didn’t get where we are simply because of digital technologies. The Russian government may have used online platforms to remotely meddle in US elections, but Russia did not create the conditions of social distrust, weak institutions, and detached elites that made the US vulnerable to that kind of meddling.

Russia did not make the US (and its allies) initiate and then terribly mishandle a major war in the Middle East, the after-effects of which—among them the current refugee crisis—are still wreaking havoc, and for which practically nobody has been held responsible. Russia did not create the 2008 financial collapse: that happened through corrupt practices that greatly enriched financial institutions, after which all the culpable parties walked away unscathed, often even richer, while millions of Americans lost their jobs and were unable to replace them with equally good ones.

Russia did not instigate the moves that have reduced Americans’ trust in health authorities, environmental agencies, and other regulators. Russia did not create the revolving door between Congress and the lobbying firms that employ ex-politicians at handsome salaries. Russia did not defund higher education in the United States. Russia did not create the global network of tax havens in which big corporations and the rich can pile up enormous wealth while basic government services get cut.

These are the fault lines along which a few memes can play an outsize role. And not just Russian memes: whatever Russia may have done, domestic actors in the United States and Western Europe have been eager, and much bigger, participants in using digital platforms to spread viral misinformation.

Even the free-for-all environment in which these digital platforms have operated for so long can be seen as a symptom of the broader problem, a world in which the powerful have few restraints on their actions while everyone else gets squeezed. Real wages in the US and Europe are stuck and have been for decades while corporate profits have stayed high and taxes on the rich have fallen. Young people juggle multiple, often mediocre jobs, yet find it increasingly hard to take the traditional wealth-building step of buying their own home—unless they already come from privilege and inherit large sums.

If digital connectivity provided the spark, it ignited because the kindling was already everywhere. The way forward is not to cultivate nostalgia for the old-world information gatekeepers or for the idealism of the Arab Spring. It’s to figure out how our institutions, our checks and balances, and our societal safeguards should function in the 21st century—not just for digital technologies but for politics and the economy in general. This responsibility isn’t on Russia, or solely on Facebook or Google or Twitter. It’s on us.

Hurting people at scale

Selected passages and quotes from Ryan Mac and Craig Silverman’s outstanding piece in Buzzfeed News, Hurting People  At Scale: Facebook’s Employees Reckon With The Social Network They’ve Built

On July 1, Max Wang, a Boston-based software engineer who was leaving Facebook after more than seven years, shared a video on the company’s internal discussion board that was meant to serve as a warning.

“I think Facebook is hurting people at scale,” he wrote in a note accompanying the video. “If you think so too, maybe give this a watch.”

Most employees on their way out of the “Mark Zuckerberg production” typically post photos of their company badges along with farewell notes thanking their colleagues. Wang opted for a clip of himself speaking directly to the camera. What followed was a 24-minute clear-eyed hammering of Facebook’s leadership and decision-making over the previous year.

What the departing engineer said echoed what civil rights groups such as Color of Change have been saying since at least 2015: Facebook is more concerned with appearing unbiased than making internal adjustments or correcting policies that permit or enable real-world harm.

Yaël Eisenstat, Facebook's former election ads integrity lead, said the employees’ concerns reflect her experience at the company, which she believes is on a dangerous path heading into the election.

“All of these steps are leading up to a situation where, come November, a portion of Facebook users will not trust the outcome of the election because they have been bombarded with messages on Facebook preparing them to not trust it,” she told BuzzFeed News.

She said the company’s policy team in Washington, DC, led by Joel Kaplan, sought to unduly influence decisions made by her team, and the company’s recent failure to take appropriate action on posts from President Trump shows employees are right to be upset and concerned.

“These were very clear examples that didn't just upset me, they upset Facebook’s employees, they upset the entire civil rights community, they upset Facebook’s advertisers. If you still refuse to listen to all those voices, then you're proving that your decision-making is being guided by some other voice,” she said.

“[Zuckerberg] uses ‘diverse perspective’ as essentially a cover for right-wing thinking when the real problem is dangerous ideologies,” Brandi Collins-Dexter, a senior campaign director at Color of Change, told BuzzFeed News after reading excerpts of Zuckerberg’s comments. “If you are conflating conservatives with white nationalists, that seems like a far deeper problem because that’s what we’re talking about. We’re talking about hate groups and really specific dangerous ideologies and behavior.”
“Facebook is getting trapped by the ideology of free expression. It causes us to lose sight of other important premises, like how free expression is supposed to serve human needs.” — Max Wang

Replying to Wang’s video and comments, Facebook’s head of artificial intelligence Yann LeCun wrote,

“American Democracy is threatened and closer to collapse than most people realize. I would submit that a better underlying principle to content policy is the promotion and defense of liberal democracy.”

Other employees, like [engineer Dan Abramov], the engineer, have seized the moment to argue that Facebook has never been neutral, despite leadership’s repeated attempts to convince employees otherwise, and as such needed to make decisions to limit harm. Facebook has proactively taken down nudity, hate speech, and extremist content, while also encouraging people to participate in elections — an act that favors democracy, he wrote.

“As employees, we can’t entertain this illusion,” he said in his June 26 memo titled “Facebook Is Not Neutral.” “There is nothing neutral about connecting people together. It’s literally the opposite of the status quo.”

Zuckerberg seems to disagree. On June 5, he wrote that Facebook errs on the “side of free expression” and made a series of promises that his company would push for racial justice and fight for voter engagement.

The sentiment, while encouraging, arrived unaccompanied by any concrete plans. On Facebook’s internal discussion board, the replies rolled in.

Social media is a nuance destruction machine…
— Jeff Bezos, in testimony at an antitrust hearing of the US House Committee on the Judiciary, 29 July 2020. Via Geekwire

The full quote, in response to a question about so-called “cancel culture”, was, “What I find a little discouraging is that it appears to me that social media is a nuance destruction machine, and I don’t think that’s helpful for a democracy.”

A lot of control

Facebook’s decisions can fundamentally alter the speech ecosystem in a nation. The company does not only end up governing individuals; it ends up governing governments, too. The norms Facebook or its court choose for their pseudo-constitution will apply everywhere, and though the company will strive for sensitivity to local context and concerns, those norms will affect how the whole world talks to one another.

That’s a lot of control. […] Democracy, at least in theory, allows us to change things we do not like. We can vote out legislators who pass policy we disagree with, or who fail to pass policy at all. We cannot vote out Facebook.

Facebook has declared sovereignty, by Molly Roberts, Washington Post, 31 January 2019

Democracy without citizens

The point at which politics becomes hard to understand is the point at which it is no longer politics but just competitive play, a Risk-style board game. Once there is only a handful of self-qualified players, we no longer qualify as a democracy, or perhaps even a polity. To cover political life as a game played between elites tells citizens that politics is a spectacle to be watched, not an activity to be participated in. Such coverage creates what scholar Bob Entman refers to as a ‘democracy without citizens.’
We'll Be Paying For Mark Halperin's Sins For Years To Come, by Eve Fairbanks, Buzfeed, 22 November 2017

To share a common life

Democracy does not require perfect equality, but it does require that citizens share in a common life. … For this is how we learn to negotiate and abide our differences, and how we come to care for the common good.
Michael Sandel, What Money Can’t Buy: The Moral Limits of Markets, as quoted by Tom Friedman in This Column Is Not Sponsored by Anyone http://www.nytimes.com/2012/05/13/opinion/sunday/friedman-this-column-is-not-sponsored-by-anyone.html?_r=0